Frequently Asked Questions

What information do I need to send with my referral?

  • Patient demographic information, including insurance information

  • Height and weight to ensure equipment can be fitted properly

  • Signed Prescription for Medical Equipment with ICD 10 Code    

  • Progress notes indicating medical necessity for prescribed medical equipment

  • Physician information

What Insurance Companies are you in Network with?

  • Medicare Part B

  • Illinois Medicaid

  • CountyCare Health Plan

  • Humana Tricare

  • Wellcare

  • Molina Healthcare of Illinois

  • Aetna Better Health of Illinois

How do I send in a referral?

Fax: (847) 906 - 8565

Email: Info@AlexandersMedical.com

What is the turnaround time for a referral?

We will contact the patient to schedule delivery within 48 hours, pending complete information, insurance coverage, including signed orders.